Frequently Asked Questions (FAQ)

 

 
WHAT ARE MY PAYMENT OPTIONS?
We use the safe, secure and trusted PayFast gateway. PayFast allows you to pay via card (cheque, credit or debit), Instant EFT or Bitcoin. Card payments can also accepted via Peach Payments. We also allow EFT payments directly into our account. The options will be available to you during the checkout process.
 
 
HOW WILL MY ORDER BE DELIVERED?
Our reliable courier will deliver your order to your home, office or which ever South African address you provide us with. There's also the option to use PostNet to PostNet if you would prefer. We do not and will not use the post office for deliveries. You may also choose to collect your order from our collection point in Table View, Cape Town.
 
 
WHEN WILL YOU COURIER MY ORDER?
We will start processing your order once we have received your payment. We will send you a confirmation email with your tracking number once your order has been processed. If you would like to collect your order at our collection point, we will send you a confirmation email once your order is ready for collection.
 
 
WHEN WILL I RECEIVE MY ORDER?
Most orders are delivered within 1-4 days of receiving your tracking number. Delivery may take up to 6 days for outlying or regional areas. If you have not received your order within 7 days, please contact us immediately. Some of our products are sourced on customer request which may take 1-2 days to be delivered to us before we deliver to you, however we will inform you at your time of order. We will always keep you informed should there be any delays.
 
 
WHAT DOES DELIVERY COST?​
Delivery is free on orders over the value of R 950. Cape Town door-to-door delivery is R 49. National door-to-door delivery is R 99. Outlying or regional door-to-door delivery ranges from R 129. PostNet to PostNet delivery is R 99. We may sometimes use PostNet to PostNet if delivery is free and you are based in an outlying/regional area.
 
 
DO YOU OFFER FREE DELIVERY?
Yes, delivery is free on orders over the value of R 950. We may sometimes use PostNet to PostNet if delivery is free and you are based in an outlying/regional area.
 
 
WHAT IF I NEED MY ORDER ON THE SAME DAY OR THE NEXT DAY?
If your order is urgent then please email us with your special request.
 
 
MAY I COLLECT MY ORDER?
Yes, we have a collection point in Table View, Cape Town. You may collect your order after you've placed your order online and have received your "ready for collection" notification from us. We can also arrange urgent collections for after office hours if required.
 
 
HOW DO I TRACK MY ORDER?
Your tracking number and tracking URL will be emailed through to you once your order has been processed.
 
 
 
I DON'T SHOP ONLINE - DO YOU HAVE A SHOWROOM WHERE I CAN VIEW AND PURCHASE THE PRODUCTS?
We don't have a showroom at this stage. We do however have agents who keep our products in stock. Please let us know which area you're based and we will advise if we have an agent in that area who can assist.
 
 
I'M EXPERIENCING TROUBLES ON THE WEBSITE - WHAT DO I DO?
If there are any error codes while browsing our website or if you have any troubles processing your payment, please email us for support - info@aromadiffusers.co.za
 
 
WHAT IF AN ITEM IS OUT OF STOCK AND I'VE ALREADY PAID?
On very rare occasions, our system may not update stock quantities in time so you might order and pay for an out of stock item. We will either keep your item on back order until it arrives or refund you the money. We will leave the decision in your hands.
 
 
MAY I CHANGE OR CANCEL MY ORDER?
If you wish to change or cancel your order, you may do so up until the time that your order has been collected from our warehouse by the courier. Once your order has been collected, we no longer have the ability to make changes. You will then need to wait until you have received your order and arrange for delivery back to us. Freight charges will be for your account.
 
 
WHAT IF I WANT TO RETURN MY ITEM FOR A REFUND?
If you would like to return your item, you have every right to as per the CPA. Freight charges will be for your account. You may return your item within 7 days of purchase without a penalty fee, thereafter, a 10% handling fee will be charged up until 30 days. After 30 days, we unfortunately can no longer offer you an exchange or refund. Please note that to be eligible for a return, the item must be unused and in its original packaging and condition. We will not accept any opened or used goods back.
 
 
WHAT IF MY ITEM IS FAULTY?
All of our products are subject to the warranty provided by the distributor or manufacturer of the product. Should a product become faulty within the warranty period, you may return the product so that we can send it to the distributor or manufacturer for assessment. They will determine if the product will be repaired or replaced under the terms and conditions of the warranty. The decision they make is final and no correspondence will be entered into. Freight charges will be for your account.
 
 
Please email us should you have another question - info@aromadiffusers.co.za